c7c7 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data c7c7 collects, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own information as a c7c7 account holder in Bangladesh.
Overview
How c7c7 Handles Your Personal Information
This Privacy Policy ("Policy") is published by c7c7 ("c7c7", "we", "us", "our") and applies to all personal data processed in connection with your use of the c7c7 platform, available at c7c7.club, and all associated services, games, and features.
By registering a c7c7 account or otherwise using the platform, you acknowledge that you have read and understood this Policy. We encourage you to review it carefully and to contact us if you have any questions about how your data is handled. Your continued use of c7c7 following any amendment to this Policy constitutes acceptance of the revised terms.
c7c7 is committed to processing personal data responsibly. We collect only what is necessary, retain it no longer than required, and apply appropriate security controls at every stage of data handling. This Policy is aligned with internationally recognised privacy principles, including those set out in the General Data Protection Regulation (GDPR), to the extent those principles represent good-practice standards applicable to our operations.
- We collect only data we genuinely need
- We never sell your data to third parties
- All data is encrypted in transit and at rest
- You may request deletion of your data at any time
- We do not share data with advertisers
- You can update your preferences at any time
Encrypted Data Storage
All personal data stored by c7c7 — including your name, contact details, and payment information — is encrypted using industry-standard 256-bit SSL encryption. Your data is never stored in plaintext.
No Data Selling
c7c7 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely for operating your c7c7 account and improving platform services.
Your Rights Are Respected
You have the right to access, correct, restrict processing of, or request deletion of your personal data. Requests are handled by c7c7's support team within a reasonable timeframe and at no cost to you.
Transparent Cookie Use
c7c7 uses cookies to maintain session state, remember preferences, and analyse anonymous usage patterns. We do not use third-party advertising cookies. Full details are in the Cookies section below.
Limited Third-Party Sharing
Data is shared with third parties only where strictly necessary — such as payment processors (bKash, Nagad) for transaction verification, or game providers for technical operation. All third parties are bound by confidentiality obligations.
Right to Erasure
Subject to legal and regulatory retention requirements, you may request that c7c7 delete your personal data at any time. Requests submitted to [email protected] are processed within 30 days of receipt.
Section 1
Data We Collect
c7c7 collects personal data from you directly when you register and use the platform , and indirectly through automated technical systems as you interact with our services. The categories of data we collect are as follows:
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, national ID or passport number | Provided by you at registration or during KYC verification |
| Contact Data | Email address, mobile phone number, city of residence (e.g., Dhaka, Chittagong, Sylhet) | Provided by you at registration |
| Financial Data | Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account references, deposit and withdrawal history, transaction amounts in BDT | Provided by you when making deposits or requesting withdrawals |
| Account Data | Username, hashed password, account balance, bet history, game history, bonus activity, session logs | Generated automatically when you use the platform |
| Technical Data | IP address, device type and model, browser type and version, operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6) | Collected automatically via server logs and browser APIs |
| Usage Data | Pages visited, features accessed, click patterns, session duration, game categories browsed | Collected automatically via analytics tools |
| Communications Data | Records of your correspondence with c7c7 support, including chat transcripts and email content | Generated when you contact c7c7 support |
c7c7 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where explicitly required by applicable law or regulatory obligation (for example, in connection with responsible gaming self-exclusion records).
c7c7 does not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has registered on the c7c7 platform, please contact us immediately at [email protected].
Section 2
How We Use Your Data
c7c7 processes your personal data only for specific, legitimate purposes. We do not use your data in any manner inconsistent with the purposes stated at the time of collection. The following table summarises the primary purposes for which your data is used and the legal basis that justifies each use:
- Account creation and management: To register your c7c7 account, verify your identity, maintain your account settings, and provide access to all platform features. This processing is necessary for the performance of our contract with you.
- Transaction processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or partner banks), verify payment ownership, and maintain accurate financial records. This processing is necessary for contract performance and legal compliance.
- Identity verification (KYC): To verify that you are who you claim to be and that you meet the eligibility requirements for using the c7c7 platform, including the 18+ age requirement. This processing is necessary for legal compliance and fraud prevention.
- Platform security and fraud prevention: To monitor for suspicious activity, detect and investigate fraud, money laundering, or other financial crime, and to protect the integrity of the platform and all users. This processing is in c7c7's legitimate interest.
- Customer support: To respond to your support queries, resolve disputes, and improve the quality of our support service based on interaction records. This processing is necessary for contract performance and legitimate interest.
- Regulatory compliance: To meet obligations imposed by applicable law, including anti-money laundering (AML) requirements, record-keeping obligations, and responses to lawful requests from regulatory or law enforcement authorities.
- Platform improvement: To analyse aggregate, anonymised usage data to understand how users interact with the c7c7 platform, identify areas for improvement, and develop new features. This processing is in c7c7's legitimate interest and uses anonymised data wherever possible.
- Responsible gaming monitoring: To identify patterns of behaviour that may indicate problem gambling, apply self-exclusion requests, and enforce deposit or session limits set by the player. This processing is in the vital interest of the player and in c7c7's legitimate interest.
- Promotional communications: Where you have given explicit consent, to send you information about c7c7 promotions, bonuses, and relevant platform updates. You may withdraw this consent at any time by contacting [email protected].
Section 3
Data Sharing & Third Parties
c7c7 does not sell your personal data to any third party under any circumstances. We may share your data with carefully selected third parties only where doing so is strictly necessary for the delivery of c7c7 services or where required by law. All third-party recipients of your data are bound by contractual confidentiality obligations and are prohibited from using your data for any purpose other than the one for which it was shared.
The categories of third parties with whom c7c7 may share your data include:
- Payment processors: Mobile wallet providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) receive the minimum data required to process your financial transactions — typically your registered mobile number or account reference and transaction amount in BDT.
- Game providers: Licensed game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token or anonymised player identifier for the purpose of delivering their game content within the c7c7 platform. These providers do not receive your name, contact details, or financial data.
- Identity verification services: Where required for KYC compliance, c7c7 may use a third-party identity verification provider to validate documents you submit. Such providers operate under strict data processing agreements.
- Analytics providers: c7c7 uses anonymised, aggregated analytics data to understand platform usage. Any analytics tool used by c7c7 is configured to prevent the collection of personally identifiable information.
- Legal and regulatory authorities: c7c7 will disclose your personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by a valid legal obligation, court order, or regulatory directive. c7c7 will inform you of such disclosure where legally permitted to do so.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of c7c7's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any change to applicable privacy terms.
Section 5
Data Retention
c7c7 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulatory obligation. The following general retention periods apply:
- Active account data: All personal data associated with your c7c7 account is retained for the full duration that your account remains active, plus an additional period of up to five years after account closure, to meet legal and regulatory record-keeping obligations (including anti-money laundering requirements).
- Transaction records: Financial transaction records — including deposit and withdrawal history, amounts in BDT, and payment method references — are retained for a minimum of five years after the date of each transaction, in line with financial record-keeping requirements.
- KYC and identity documents: Identity verification documents submitted during the KYC process are retained for the duration of your account plus five years after closure, or longer if required by applicable law.
- Support communications: Records of correspondence with c7c7 support are retained for up to three years from the date of the last interaction, unless a longer retention period is required in connection with an ongoing dispute or legal proceeding.
- Analytical and usage data: Anonymised, aggregated analytical data that cannot be used to identify you is not subject to a fixed retention period and may be retained indefinitely for platform improvement purposes.
- Marketing consent records: Records of your consent to receive marketing communications, or of your withdrawal of that consent, are retained for five years from the date of the relevant action.
When personal data is no longer required for any of the purposes described above, c7c7 will securely delete or permanently anonymise it in accordance with our internal data disposal procedures.
Section 6
Data Security
c7c7 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.
- Encryption in transit: All data transmitted between your device and the c7c7 platform is encrypted using Transport Layer Security (TLS) with 256-bit SSL certificates. This ensures that your login credentials, financial data, and personal information cannot be intercepted during transmission.
- Encryption at rest: Sensitive data stored in c7c7's systems — including passwords (stored as cryptographic hashes), payment method references, and identity documents — is encrypted at rest using industry-standard encryption algorithms.
- Access controls: Access to personal data within c7c7's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason are permitted to access identifiable player data, and all such access is logged and auditable.
- Security monitoring: c7c7 operates continuous security monitoring of its platform infrastructure. Suspicious access patterns or anomalous activity trigger automated alerts that are reviewed by the security team.
- Vulnerability management: c7c7 conducts regular security assessments of its platform, including vulnerability scanning and code review, to identify and remediate security weaknesses before they can be exploited.
- Data breach response: In the event of a personal data breach that is likely to result in risk to affected individuals, c7c7 will notify relevant authorities as required and, where appropriate, will communicate directly with affected players without undue delay.
Section 7
Your Privacy Rights
As a c7c7 account holder, you have a number of rights in relation to the personal data we hold about you. c7c7 is committed to upholding these rights and to responding to all valid requests promptly and free of charge.
- Right of access: You have the right to request a copy of the personal data c7c7 holds about you, along with information about how it is being processed. Requests will be fulfilled within 30 days of receipt.
- Right to rectification: If any personal data c7c7 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly within your account settings, or contact support for assistance.
- Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the legal basis for processing), or where the data has been processed unlawfully. Note that certain data must be retained by c7c7 for legal and regulatory compliance reasons and cannot be deleted on request.
- Right to restriction of processing: In certain circumstances, you have the right to request that c7c7 restrict the processing of your data — for example, while you contest the accuracy of data we hold, or while your objection to processing based on legitimate interest is being assessed.
- Right to object: You have the right to object to processing carried out on the basis of c7c7's legitimate interest. Upon receipt of a valid objection, c7c7 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent: Where c7c7 processes your data on the basis of your consent — for example, to send you promotional communications — you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
- Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
To exercise any of these rights, please contact the c7c7 support team at [email protected] with a clear description of your request. We may ask you to verify your identity before processing your request, to ensure that we do not disclose or modify data in response to fraudulent requests.
If you are not satisfied with c7c7's response to a privacy-related request or complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
Section 8
Policy Updates & Contact
c7c7 reserves the right to update or amend this Privacy Policy at any time. The most current version of this Policy will always be available at c7c7.club/privacy-policy. The "Last Updated" date at the top of this page reflects the date on which the most recent changes were made.
Where amendments are material — meaning they significantly affect how we collect, use, or share your personal data — c7c7 will make reasonable efforts to notify affected account holders by email to the address registered on their c7c7 account, no fewer than 14 days before the changes take effect. Your continued use of the c7c7 platform after the effective date of any amendment constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way c7c7 handles your personal data, please contact our support team:
- Email: [email protected] (plain text — not a clickable link)
- Response time: Within one business day, Bangladesh Standard Time (UTC+6)
- Language: Support is available in English
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